We exclusively use 100% natural certified diamonds. Our most popular diamond types for lifestyle jewellery are VS (Very Slightly Included) and SI (Slightly Included). VS and SI diamonds are valued for their affordability and quality.

• VS diamonds: These diamonds have very small inclusions that are only visible under 10x magnification and are nearly impossible to see without magnification. VS diamonds come in two grades: VS1 (Very Slightly Included-1) and VS2 (Very Slightly Included-2).

• SI diamonds: These diamonds have noticeable inclusions that are graded on the clarity scale. SI diamonds are visible under 10x magnification.

All our products are made of Solid gold. We offer 14k, 18k, and 22k Solid gold options to cater to our customers' preferences. Each product description provides detailed information about the solid gold content.

Yes, every jewellery item purchased from Vairam qualifies for our lifetime maintenance service. To schedule a cleaning or maintenance appointment, please contact our customer care team at customercare@vairam.sg . We recommend regular cleaning and maintenance every few months to preserve the quality and appearance of your jewellery.

Absolutely! We specialize in creating bespoke designs for diamond jewellery tailored to your preferences. Whether it's an engagement ring or a unique piece of jewellery, our design team is dedicated to bringing your vision to life. Contact our design team at +65 84422726 or email us at Customercare@vairam.sg to discuss your custom design.

If you need help placing an order or have any questions, our customer service team is available 24/7 to assist you. Whether you're confused about product details or payment options, we're here to provide guidance and support. You can reach out to us via live chat on our website for immediate assistance.

We accept all major credit/debit cards, including Visa and MasterCard, as well as PayPal , Atome and Grab Pay. Bank transfer is also an alternative payment option. If you encounter any issues with payment, our live chat feature provides step-by-step assistance from our team.

Once you place an order on our website, you'll receive a notification with detailed product information and an estimated delivery date. To track your package, visit www.vairam.sg and click on the "Track Order" button at the top right corner of the homepage. Log in to your account to view your order status and shipping updates.

We offer free delivery for all products. Customized orders may take up to 3 weeks for delivery, although we strive to expedite production whenever possible. International orders may incur shipping charges, and customers are responsible for customs duties and taxes imposed by the destination country.

The estimated delivery time varies depending on the type of collection you choose:

• Ready Stock: Items from our ready collection stocked in Singapore are shipped immediately upon payment confirmation.
• Made to Order: Items from our made-to-order collection are typically shipped within 2 weeks. We provide regular updates on your order status via SMS or email, and orders are processed the next business day after 9 pm.

We provide a ring size guide on our website to help you determine the correct ring size. Alternatively, you can visit Fine my ring size option and get a free ring sizer delivered to your doorstep for free.

Vairam is an online jewellery brand based in Singapore. We operate exclusively online and do not have physical stores. We prioritize convenience and transparency for our customers, offering doorstep delivery and comprehensive product information to ensure a seamless shopping experience.