Warranty Policy

Congratulations on your purchase from Vairam! We take pride in delivering exquisite craftsmanship and unparalleled quality in every piece we offer. To ensure your utmost satisfaction and confidence in your investment, we are pleased to provide you with the following one-year warranty coverage:

  • 1. Coverage Period: This warranty is valid for a period of one (1) year from the date of purchase.
  • 2. Coverage Details: Our warranty covers any defects in materials or craftsmanship under normal use during the warranty period. If any such defects are found, we will repair or replace the item at no additional cost to you.
  • 3. Exclusions: This warranty does not cover damage resulting from accidents, misuse, improper care, negligence, or normal wear and tear. Additionally, any alterations or repairs made by unauthorized third parties will void this warranty.
  • 4. Warranty Claim Process: Should you encounter any issues covered by this warranty, please contact us immediately through mail or WhatsApp. Our dedicated customer service team will guide you through the warranty claim process and assist you with prompt resolution.
  • 5. Proof of Purchase: To avail yourself of this warranty, please retain your original purchase receipt as proof of purchase.
  • 6. Transferability: This warranty is non-transferable and applies only to the original purchaser.

Frequently Asked Questions

What does the warranty cover?

Our warranty covers any manufacturing defects in materials or craftsmanship for a specified period from the date of purchase.

The duration of the warranty varies depending on the product and is clearly stated on your warranty card. Typically, it ranges from one.

The warranty does not cover damage resulting from accidents, misuse, normal wear and tear, or alterations made by you or third parties.

No, there is no need for registration. Your warranty is automatically activated upon purchase.

If you notice any issues covered by the warranty, please contact our customer service team immediately. They will guide you through the next steps.

Once the product is received our product team will back check the product only if its 100% Vairam product it will be considered. Warranty claims will be assessed by our expert team to determine if the issue is covered under the warranty. If so, we will repair or replace the item accordingly. The duration may range from 3 weeks to 5 weeks.

Yes, a valid proof of purchase, such as a receipt or invoice, Customer unique Id, is required for all warranty claims.

No, the warranty is nontransferable and applies only to the original purchaser.

No, the warranty does not cover alterations made to the jewellery after purchase. However, we offer resizing and repair services for a small fee.